Frequently asked questions

FAQ / Returns

Quality is something we guarantee.

If for any reason you are not satisfied with your purchase, we are happy to offer a refund, store credit, or exchange (depending on item availability) for returned items. We accept returns within 30 days of delivery.  

Returned products must have their original tags attached (if applicable), have no signs of wear, and original product packaging must be intact. Any items sold as a set cannot be partially returned - partial returns will not be accepted and shipped back to the customer.

Returns for a refund will be subject to a $7 handling fee which will be deducted from your refund total. This fee does not apply to returns for exchange or store credit.

The following items are not eligible for return and are final sale: all sale items, charms, all sample items (as indicated on product pages) and non-refundable items such as gift cards and E-Books. Original shipping costs are non-refundable.

Please refer to the 'Are all items refundable?' section below for a complete list of eligible/non-eligible return items.

If you receive a product from us that is damaged or defective, please email and include a photo for reference.

US & Canada Returns: 

For US & Canada orders, please click here to submit a return. 

Follow the steps at the portal to request your return. Once your return has been created, you will receive a prepaid return shipping label. Using the provided label, you may drop off your package at any depot of the specified courier service. 

International Returns:

For any international return request, please email with your order number and the product(s) you would like to return. From there, our Customer Service Team will provide return instructions. Please note: return shipping costs and any reverse duties are the responsibility of the customer. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we are unable to waive or refund them, even if the order is returned back to us.

US & Canada Returns:

Prepaid return labels will be provided by VALERIA, and returns for a refund will be subject to a $7 handling fee, which will be deducted from your refund total. This fee does not apply to returns for exchange or store credit.

International Returns:

At this time VALERIA does not provide prepaid return shipping labels for international orders. We will be looking into providing this in the future. For international return instructions, please email

We offer exchanges for items that have various sizes and colors available to purchase of the same value. Should a requested exchanged item not be in stock, you will be notified and a store credit will be issued accordingly. All exchanges will be shipped once the return shipment is in-transit. 

We do not offer exchanges for different items at this time.

The following items are non-refundable and are final sale:

• All sale items

• All charms

• All sample items (as indicated on product pages)

• Gift cards

• Downloadable software products (E-Books)

Once a return has reached our facility, our team requires approximately 7-10 business days to process and inspect the return. Once it has passed inspection, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding original shipping fees. 

If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at

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